Refund policy

RETURN POLICY

TheMagic5 is proud to offer custom swimming goggles to the public, and we stand by the quality and value of our product. However, we understand that sometimes returns may be necessary. We do accept returns for up to 30 days from the delivery date. The item must be returned in its original packaging where possible, and with all included parts to receive proper credit.

Because our products are custom-made and require an attention to detail, to qualify for returns the customer must have shown a reasonable willingness to provide us with feedback regarding their goggles issues, providing TheMagic5 a reasonable chance to fix the issues experienced by the customer. Our feedback procedure has the single purpose of providing us with sufficient data to rebuild the goggles for the customer and send a working second pair.

The feedback process is as follows:

1. We need to ensure that the customer is wearing the goggles properly TheMagic5 will forward instructions on how to wear the goggles correctly.

2. If the previous item does not resolve the issues at hand, we will further investigate the problem the customer may be experiencing, including:
a. Asking the customer to provide product feedback based on standardized questions emailed to the customer from our customer service team
b. Asking the customer to provide three pictures of wearing the goggles, one picture showing the goggles from the front, one picture showing the goggles from the side and one picture showing the goggles from the top.

3. Based on the input extracted from the steps above, TheMagic5 will produce and ship a new version of the product to the customer

4. If this pair does not fix the issues at hand, the customer will qualify for a refund. We will refund 100% of the purchase price of the item upon receipt of the returned item.
If you are returning an item, please secure the item in its original packaging and return it via UPS or other carrier to:

THEMAGIC5

160 Van Brunt St, Suite 2

Brooklyn, NY, 11231

United States

All return shipping charges must be prepaid.

We recommend that you use UPS for your return, or otherwise maintain a tracking number to ensure return delivery.