Withdraw from Contract
In accordance with EU Directive 2023/2673, you have the right to withdraw from your purchase within 14 days of receiving your order. Please note that certain product categories are exempt from this right, including goods made to order or clearly personalised products — in our case, this applies to all custom and personalised goggles. If your goggles don't fit or are damaged, we're happy to help. Please contact our support team at contact@themagic5.com and attach a picture of the product along with a short description of the issue, and our customer service team will reach out to you with a suggested solution as soon as possible.
Your Details
Please enter your full name.
Please enter a valid email address.
Please enter your order number.
Please describe the items you wish to withdraw.
Confirm Withdrawal
Please review your details below and confirm your withdrawal request. Once submitted you will receive an email confirmation.
Name
Email
Order
Items
Request Submitted
Your withdrawal request has been received and registered. A confirmation email has been sent to .
Your request will be processed within 14 days in accordance with EU consumer rights law.