In accordance with EU Directive 2023/2673, you have the right to withdraw from your purchase within 14 days of receiving your order. Please note that certain product categories are exempt from this right, including goods made to order or clearly personalised products — in our case, this applies to all custom and personalised goggles. If your goggles don't fit or are damaged, we're happy to help. Please contact our support team at contact@themagic5.com and attach a picture of the product along with a short description of the issue, and our customer service team will reach out to you with a suggested solution as soon as possible.