GET YOUR CUSTOM FITTED GOGGLES IN 10 DAYS | THIS IS HOW IT WORKS – THEMAGIC5

THIS IS HOW IT WORKS

GET YOUR GOGGLES IN LESS THAN 10 DAYS*

PURCHASE

1-2
days

  • Add your favorite pair of swim goggles to your basket and checkout

DOWNLOAD APP AND SCAN

Expected timing:
45 seconds

  • Download THEMAGIC5 app (iOS and Android)
  • Go to the app menu "Your Orders" and complete the scan of your face
  • When the scan is complete we spend 1-2 days analyzing and validating your scan 

RECEIVE

USA: 5 days
*International  5-10 days 

  • We will ship the goggles directly to you
  • We have partnered up with DHL who swiftly and safely will transport your goggles

IF YOU WANT MORE DETAILS ON THE PROCESS

Step 1

PURCHASE

WHAT YOU ARE DOING
Add your favorite pair of goggles to your basket and proceed with checkout. 
After you have completed your purchase we will instantly send you an email with necessary instructions on how to complete the scan in just a few minutes. 

Re-orders:
If you are placing a re-order click here to see how to re-order a pair of goggles. 
 
If you are buying goggles not only for yourself but someone else as well, you will simply repeat the purchase and scanning process for that person too. If you want to know more about our referral model and how you can earn credit for your next goggles, then click here.  


Step 2

DOWNLOAD APP AND SCAN

WHAT YOU ARE DOING
Download THEMAGIC5 app (iOS or Android), login to your account that was created during the purchasing process and go to the app menu "Your Orders". Here you will see the purchase you just made. On this screen, click on the scan button and complete the scanning process. Under the right conditions, the scan will take less than one minute to complete.
If you want to see our instructions videos on how to make the perfect scan, click here
 

WHAT WE ARE DOING
When you have done your scan, we will verify the quality of the scan. This will take a day or two. If there are any issues with the scan, we will reach out to you and ask for a new scan. This happens in very few cases, but as we want to be precise, we will reach out to you if we can see that the scan quality will negatively affect your goggles. 
 

Expected timing: 1-2 days

Step 3

PRODUCTION

WHAT YOU ARE DOING
Sit back, relax and let us do the hard work.
 

WHAT WE ARE DOING
We are busy producing your goggles, using our patent pending technologies, incluing our Optimal Fitting Technology™. The Optimal Fitting technology will specifically work with the facial scan you did in step 2, the technology is utilized to understand how we should produce your goggles so that they will fit the unique characteristics of your facial contours. The production process takes place in Charlotte, North Carolina and from here we will ship the product directly to you. 
 

Expected timing: 1-2 days

Step 4

SHIPPING

WHAT YOU ARE DOING
Constantly looking at the tracking ID for your package since you can't wait to get your goggles.

WHAT WE ARE DOING
We have just handed over your goggles to our global shipping partner DHL. They will take care of your goggles and make sure that they get to you as soon as possible and in good condition! If you are ordering in the US, you should expect 5 day shipping, if you are ordering anywhere outside of the US you should expect 5-10 day shipping. 

When your goggles have left our production facility and registered by DHL you will be able to track your package until they reach your doorstep.  

*Expected timing: US 5 days │Non US 5-10 days 

EXPERIENCE THE DIFFERENCE